Refunds and replacements
In case your match does not work, we provide refunds and replacement au pairs as follows:
First year au pairs - first six months
You can select either a refund or a replacement au pair, who may still be overseas. The refund you will receive depends on how long you have left with your au pair. The amount of the refund is $200 per complete month remaining on your contract with Expert AuPair plus a $100 per month credit to future experiences with Expert AuPair.
If you select a replacement, there is a good chance that you will have to employ them for a whole year and this will increase the length of your contract with Expert AuPair. Accordingly, there is a charge of $450 per month or part of a month, that you extend your contract.
First year au pairs -- second six months
After the first six months, the refund reduces to $100 per complete month remaining, plus a $100 credit to the future. There is no replacement policy in the second six months.
Second year au pairs
Second year au pairs are sometimes available, and placements of second year au pairs are at a significantly lower cost that first year au pairs. Accordingly, the refund is lower, should things not work out, at $100 per complete month remaining, plus a $100 credit to the future. There is no replacement policy in the second year.